• How do I book?
    • You can book online using our online booking service, by telephone on 0121 554 7213 or in person by coming along to Hamstead Campus (from 9am to 12pm and 2pm to 5pm Monday to Friday) and speaking to a member of our team.  Please note that all potential bookings are subject to availability.

  • Is a reservation fee payable when I book?
    • No. Here at HamCam there are no reservation fees or admin fees or security deposits to pay.  There is just the rent to pay.   Once you have booked your room (if it is a studio flat or a room in a 2 bed or a 5 bed flat) and signed the tenancy contract  an Initial Rent Payment is payable by you before we sign the tenancy contract as well.  The Initial Rent Payment is part of the rent due under the tenancy contract  and is simply rent paid  by you in advance - it is not an additional fee or charge or deposit.  The standard Initial Rent Payment is £500 towards the rent for a studio flat, £250 towards the rent for a room in a 2 bed flat and £100 towards the rent for a room in a 5 bed flat. 

  • Are there any other charges?
    • No. Here at Hamcam we don’t take a security deposit and we don't charge reservation or admin fees.  You just pay the rent at HamCam - we like to keep things simple.

  • What does my rent include?
    • Your rent includes heating, hot water, electricity, contents insurance with Endsleigh (terms and conditions apply) and up to 100MB WiFi broadband.

  • Do you take a deposit?
    • No. At HamCam we don't take security despoits  However, your room will be inspected on a termly basis and charges may be made for any damages not considered to be reasonable wear and tear.

  • Do I have to pay Council Tax?
    • No. Registered, fulltime students are exempt from paying Council Tax. You will need to provide proof of your student status upon application or on arrival. Only full-time registered University students are able to live at HamCam.

  • Can I book with my friends?
    • We have a range of accommodation available including 2 bed and 5 bed flats.  If you book as a group, you are guaranteed to live with your friends, as long as you book early as our accommodation is allocated on a first come first serve basis.

      If you want to live in the Hall, you may register up to 5 names of others that you would like to live near. We will do our best to accommodate your requirements but cannot guarantee you will be able to live near all those listed. The best way to make sure you will get to share with your friends is to book early.

  • Can I choose where I live at Hamstead Campus?
    • Hamstead Campus offers a range of accommodation types. If you have a preference as to where you would like to live please indicate this at the time of booking and we will do our best to accommodate you. Accommodation will be allocated on a first come first served basis so book early to avoid disappointment!

  • Can I apply if I am a part-time student?
    • All students who meet the following council tax exemption definition can apply to live at Hamstead Campus:
      "You will usually be considered a full-time student for Council Tax purposes if you are enrolled to attend a course of education lasting for at least one academic or calendar year and which you are normally required to attend for at least 24 weeks out of the year and study for at least 21 hours per week during term time."

  • Can I apply if I am under 18?
    • We are not able to accept applications from students who will be under 18 years fo age at the start of the tenancy period.

  • I only have a conditional offer from my university, can I still book a room?
    • Yes you can!  If you do not receive the grades to be accepted by your chosen university then send us a confirmation fo this from the university and your booking will be cancelled.

  • What happens after I book?
    • Once we have received your application we will check the information received, credit check your guarantor (if applicable and only with their prior agreement)  and discuss with you any further information we may need.

      Once the process is complete, we will confirm by email that your room is reserved.  We will then contact you again with your tenancy agreement and moving in information.

      If you have any queries, please do not hesitate to contact us on 0121 554 7213 or enquiries@ham-cam.com

  • How long is my contract?
    • We offer the option of a 43 or 51 week contract as standard.  Contracts for studio flats are all for 51 weeks.  We offer 1 semester accommodation for 20 weeks in the main Hall only and these rooms are on an international exchange student corridor.  Please note that 1 semester accommodation for 20 weeks is not available in the studios, 2 bed or 5 bed flats - these are let for 43 or 51 weeks only (51 weeks for all studios).

  • Can I move in before my course starts?
    • If you need to move in early we will do our best to accommodate you. If we are unable to accommodate you in your own room because of refurbishments and upgrades usually carried out during the summer months we will may be able to offer you a temporary room until yours is ready. Additional rent will be payable.  Please contact us for further information.

  • Can I stay after my contract has expired?
    • You may extend your stay at Hamstead Campus into the summer months if you wish once your standard contract has expired. 51 week contracts expiring in early September cannot be extended - a new tenancy for the following year must have been agreed in advance. Please visit the Accommodation Office for details.

  • Can I move out early?
    • You can move out whenever you wish but you (and your guarantor) will remain liable for the full fixed term of the tenancy and you will still need to pay the full rent until the end of the agreement.

  • How do I pay my rent?
    • We offer a 1% discount if you pay your rent in 1 instalment all in advance at the start of your tenancy. Alternatively you may pay in 3 termly instalments. A Guarantor is required for this. payments can be made by online bank transfer (our preferred method),  debit or credit card and must be paid before you receive keys and move in. The second and third instalments are payable in January and April.  

  • What is a guarantor?
    • If you wish to pay your rent in 3 termly instalments you will need a guarantor. Your guarantor is liable to pay the rent due under the tenancy contract if you don't pay. Hamstead Campus requires that a Guarantor is a permanent UK resident, in employment and has no CCJs registered against them.

  • What happens if I miss a direct debit payment?
    • We no longer take payment by direct debit.   We take payment by online bank transfer or debit or credit card.

  • Do I need a TV licence?
    • You need a TV licence if you watch or record television programmes as they're being shown on TV - online, on a TV, or on any device  and if use BBC iPlayer. There is a large television room in the Hall which is available for all students to use for which you will not need to purchase a TV licence. TVs provided in 5 person flats also come with a TV licence. For more information on TV licensing please visit http://www.tvlicensing.co.uk/check-if-you-need-one/for-your-home/students-aud1?WT.mc_id=r107&x=0  

  • Is insurance included with my contract?
    • Yes. We provide insurance cover via Endsleigh Insurance Limited free of charge. This cover includes insurance against theft and fire damage. This cover can be extended to cover accidental damage if you wish. Details of how to register are included in your welcome pack. Terms and conditions apply and the standard cover included is subject to limits and to exclusions.

  • What's in my room?
    • Your room is equipped with a bed with mattress and mattress protector, a wardrobe, a set of drawers, a desk, a chair, internal phone, bin and notice board. You will need to bring your own bedding and towels.

  • Is there an internet connection in my room?
    • Yes. All rooms have a  broadband WiFi service with speeds up to  100MB. 

  • What's the internal phone for?
    • Internal phones are no longer provided as there was no demand for them any longer with WiFi broadband available across campus.

  • Can I smoke?
    • No. Hamstead Campus Limited operates a non-smoking policy in all buildings.

  • Can I bring a pet?
    • No.

  • Will my room be cleaned?
    • No. It is your responsibility to keep your room clean and tidy and not to cause any damage beyond what might reasonably be considered 'wear and tear'. 

      In the Hall kitchens and bathrooms will be cleaned every day (Monday – Friday) by our team of onsite cleaners. You must do your own washing up.

      In the flats, the block communal areas only will be cleaned by our team, the flats are the responsibility of the residents.

  • Can I swap my room?
    • In some cases it may be possible to swap or change your room subject to availability once you have moved in. 

  • Is there a laundrette?
    • There is a 24 hour laundrette on site with both washing machines and tumble driers. A wash and a dry cost £1 each.

  • Are there social facilities on site?
    • TV room - A television room is available for residents to enjoy 24 hours a day, 7 days a week. With a 50" screen and plenty of comfy sofa space we're sure you'll agree it's a great place to relax when you're not partying or studying.

      Study Rooms - we have 2 study rooms to allow our residents some quiet space to work away from their rooms.  

      Sports Hall - The sports hall is located at the end of Hamstead Hall's north wing. The sports hall is marked out with a badminton court and is free to use for all residents of Hamstead Campus, it's a great way to keep fit, for free! Simply sign out a key for access.

      All Weather Sports Pitch - located to to side of the Village Inn our multi use games area (MUGA) with all weather surface is a great place to stay active. The pitch is free to use - simply sign out the key.  Please note that use is at own risk. 

      Hamstead Campus also has its own Student Bar 'The Village Inn'.  The Village Inn has Sky TV and runs various special nights throughout the year with regular Wii and Quiz nights too.  The Village Inn is operated by an independent business.

  • Can I have overnight guests?
    • You may have 1 overnight guest stay in your room. Guests are welcome for a maximum of 3 nights in any 7. You must sign in all guests/visitors at security where you will be handed a guest pass. This process is for your own safety so that we know just how many people are on campus in the event of an emergency.

  • Is the accommodation single sex?
    • All flats on campus are available to mixed or single sex groups according to your preference.  HamCam is a friendly, diverse and inclusive student village. 

      In the main Hamstead Hall building the residents share bathrooms therefore the accommodation is single sex with males on the ground floor and females on the top floor. There is a separate mixed sex corridor upstairs for international exchange students staying for 1 semester.

       

  • Is parking available?
    • Yes - parking is free but you must register and collect a parking permit and it is subject to availability. Spaces are allocated on a first come first served basis so book early to avoid disappointment.

  • Is there cycling storage on site?
    • There are two secure cycle stores on site. Please visit the Accommodation Office to obtain a key at a cost of £5 (refundable when you return the key).

  • What is security like?
    • We take the security and well-being of all students seriously. Our security team are here to provide a professional, friendly service to all our residents.

      Security are available 24/7/365 in the main Hall reception area and are here not only to make sure everyone is safe on campus but also to provide customer service out of office hours - maintenance enquiries, lost keys, fire alarms etc.

      Our security team is an in-house (not outsourced) team of experienced security professionals.  

      HamCam is a gated private student village with full CCTV coverage. 


  • How do I report a problem with my room?
    • We have an onsite Accommodation Office next o the security desk in the Main Hall building which is open normally Monday to Friday between 9am and 5pm.   You can email repairs@ham-cam.com with details of any fault. 

      Our onsite maintenance team can resolve most issues and you will be kept informed of progress until the issue is resolved.

      For maintenance enquiries outside of office hours you can contact Security who will take a note and advise the accommodation team of any issues reported out of office hours or arrange for immediate assistance in case of an emergency repair.

  • Got another question?
    • If you have any questions that have not been answered above please contact us on 0121 554 7213  between 9am and 5pm Monday to Friday or by emailing enquiries@ham-cam.com and we'll get back to you as soon as we can.

 
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